We offer a 14-day free trial for all new accounts. During this period:

• You can access all features of your chosen plan
• No charges will be made to your payment method
• You can cancel at any time without any charges
• You will receive email reminders before your trial expires
• Your trial automatically converts to a paid subscription unless cancelled

To cancel during your free trial, simply contact our support team or cancel through your account settings.

You may be eligible for a refund if:

• You request a refund within 30 days of your initial payment
• You experienced significant service outages or technical issues
• You were charged in error or billed incorrectly
• You cancelled your subscription but were charged after cancellation
• The service does not function as advertised

Refunds are NOT available for:

• Requests made more than 30 days after the initial payment
• Subscription renewals (unless cancelled before renewal date)
• Partial month refunds for annual subscriptions
• Add-on services that have been fully delivered
• Professional services or consulting hours already provided
• Accounts suspended for Terms of Service violations

How to request a refund:

1. Contact our support team at support@numun.cc
2. Include your account email and reason for the refund request
3. Provide any relevant details about technical issues (if applicable)
4. Our team will review your request within 2-3 business days
5. If approved, refunds are processed within 5-7 business days

Required information for refund requests:

• Account email address
• Date of payment
• Transaction ID or invoice number
• Detailed reason for refund request
• Any supporting documentation (screenshots, error messages, etc.)

Once your refund is approved:

• Refunds are processed to the original payment method
• Credit card refunds typically take 5-7 business days to appear
• PayPal refunds are usually processed within 1-2 business days
• Bank transfers may take 7-10 business days depending on your bank
• You will receive email confirmation when the refund is processed

If you don't see the refund in your account after the expected timeframe, please contact your payment provider first, then reach out to us.

You can cancel your subscription at any time:

• Log into your account and go to subscription settings
• Click "Cancel Subscription" and follow the prompts
• Your service will continue until the end of your billing period
• You will not be charged for the next billing cycle
• You can reactivate your subscription at any time

Important: Cancellation does not automatically trigger a refund. If you want a refund, you must submit a separate refund request.

In certain circumstances, we may offer pro-rated refunds:

• Downgrading from an annual to monthly plan (difference refunded)
• Service outages lasting more than 24 hours
• Billing errors or incorrect charges
• Early termination due to our Terms of Service changes

Pro-rated refunds are calculated based on the unused portion of your subscription and are subject to our discretion.

To prevent abuse of our refund policy:

• Multiple refund requests from the same customer may be declined
• Accounts with excessive refund history may lose refund eligibility
• We reserve the right to investigate suspicious refund patterns
• Accounts used primarily for data extraction may be ineligible
• Professional service refunds are evaluated case-by-case

If your refund request is denied and you disagree with our decision:

• You can escalate the issue to our management team
• Provide additional documentation supporting your request
• We will conduct a secondary review within 5 business days
• Our management decision will be final
• You may dispute charges with your payment provider if needed

We may update this Refund Policy from time to time. Changes will be:

• Posted on our website with an updated "Last modified" date
• Communicated via email to active subscribers
• Applied to new subscriptions immediately
• Applied to existing subscriptions at next renewal

For refund requests or questions about this policy, contact us:

For billing inquiries specifically: