Privacy & Data Protection

Privacy Policy

We're committed to protecting your privacy and being transparent about how we handle your data.

Last updated: December 15, 2024

Your Privacy at a Glance

Here's what you need to know about how we handle your information.

Transparency

We clearly explain what data we collect and why we need it.

Security

Your data is encrypted and protected with industry-leading security measures.

Control

You own your data and can request access, changes, or deletion at any time.

1. Information We Collect

Information you provide to us:

  • Account information (name, email address, password)
  • Profile information (company, job title, phone number)
  • Payment information (credit card details, billing address)
  • Communications with us (support tickets, emails, feedback)
  • Content you create using our platform (workflows, configurations)

Information we collect automatically:

  • Usage data (features used, time spent, click patterns)
  • Device information (IP address, browser type, operating system)
  • Performance data (response times, error rates, system metrics)
  • Cookies and tracking technologies

Information from third parties:

  • Data from integrated applications (with your permission)
  • Analytics and marketing partners
  • Social media platforms (if you connect your accounts)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and security alerts
  • Respond to your comments, questions, and customer service requests
  • Communicate about products, services, and promotional offers
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions
  • Personalize and improve your experience
  • Comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • Service Providers: We share information with trusted third-party service providers who help us operate our platform
  • Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
  • Legal Requirements: We may disclose information to comply with legal obligations or protect our rights
  • With Your Consent: We may share information with your explicit permission
  • Aggregated Data: We may share anonymized, aggregated data that cannot identify you

4. Data Security

We implement industry-standard security measures to protect your information:

  • End-to-end encryption for data in transit and at rest
  • Multi-factor authentication and access controls
  • Regular security audits and penetration testing
  • SOC 2 Type II compliance
  • Employee security training and background checks
  • Incident response and breach notification procedures

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

  • Account information: Until you delete your account
  • Usage data: Up to 24 months for analytics purposes
  • Payment information: As required by law and payment processors
  • Support communications: Up to 3 years for quality assurance
  • Legal data: As required by applicable laws and regulations

When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Restriction: Request limitation of how we process your data
  • Objection: Object to our processing of your personal information
  • Withdraw Consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us at privacy@numun.cc. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Authenticate your account and maintain sessions
  • Analyze how you use our platform
  • Provide targeted content and advertising
  • Improve our services and user experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our platform.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions for countries with equivalent privacy protections
  • Binding Corporate Rules for intra-group transfers
  • Certification schemes like Privacy Shield (where applicable)

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Sending an email to the address associated with your account
  • Posting a notice on our platform
  • Updating the "Last updated" date at the top of this policy

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Privacy Team

Email: privacy@numun.cc

Address: 123 AI Street, San Francisco, CA 94105

Phone: +1 (555) 123-4567

For EU residents, you may also contact our Data Protection Officer at dpo@numun.cc or lodge a complaint with your local supervisory authority.

Related Policies

Review our other legal documents and policies.